Terms of service

Definition of Terms

YEO CARGO LLC: as a company registered in the USA, has a commercial purpose that includes, but is not limited to, the international courier service, by air and sea through the grouped cargo system; to be customs or customs cleared with priority due to the nature and urgency of the shipment. Said activity is governed by the customs regulations contained in the Treaties and Conventions ratified in accordance with international uses by the provisions of the Organic Customs Law and its Regulations, as well as other legal instruments that are applicable to it and by the resolution dedicated solely and exclusively to the transportation of cargo, consisting of messaging and packaging of products legally acquired by our CLIENTS from EXTERNAL SUPPLIERS OR INDEPENDENT SELLERS, to be delivered to them or to third parties duly authorized by them in our offices.
EXTERNAL SUPPLIER OR INDEPENDENT SELLERS: Any natural or legal person, public, private, mixed or associative, outside our company, from which YEO CARGO LLC. CLIENTS buy, acquire and request products and services within or outside the National Territory. When this Adhesion Contract refers to an external supplier or independent seller, we refer to those persons who do not have any shareholder, economic, related dominant position, commission or commercial relationship with YEO CARGO LLC, whether these are natural or legal persons incorporated in the Bolivarian Republic of Venezuela or abroad, dedicated to the retail or wholesale sale of goods or products, whether in their establishment, by catalog or via the Internet. COURIER CARGO: Operation by which the international courier operator company, based abroad, transports grouped cargo, under its own name, destined for third parties, by means of contracted transport, using its own packaging or wrapping for this purpose. It is the cargo that is delivered to YEO CARGO LLC abroad.
PARCEL: Refers to the shipment of goods in packages, within or outside the National Territory, consigned in the offices of YEO CARGO LLC. To be delivered to the indicated Agency or to the address chosen by THE CLIENT.
WEB PAGE: Page in which reference is made to the internet address https://yeocargo.com and which has all the information about our services and rates.
PASSWORD: Finite set of limited characters, which serves one or more CLIENTS to access a certain computer resource. The keys usually have limitations in length and characters (they do not accept some).
USERNAME: String of characters (LOGIN), used to identify the CUSTOMER in the system, such as an "online" service, operating system, network, among others. Generally, the username is accompanied by a unique password for it and is created by THE CUSTOMER when registering on the WEBSITE.
TRACKING NUMBER: Identification number that the external Provider, national or international, will indicate to the CUSTOMER to identify the packages and track them during the transfer from the facilities of the INDEPENDENT SELLER to the facilities of https://yeocargo.com/. This number is essential and mandatory for THE CUSTOMER, in order to validate the receipt of the product at the facilities of YEO CARGO LLC. And to carry out the tracking or PREALERT registration.
English:PRE-ALERT SERVICE: MANDATORY notification service that THE CUSTOMER must make through his/her MY LOCKER account, in the section designated for that purpose, in order to previously provide the identification of the shipments of correspondence, documents and packages, in order to inform YEO CARGO LLC of the tracking number, purchase value, and package content to make the declaration.
GUIDE NUMBER: Identification number that YEO CARGO LLC will assign. When loading the goods purchased by THE CUSTOMER from EXTERNAL SUPPLIERS, packages and envelopes, once they are received by YEO CARGO LLC, this number will be unique and unrepeatable for each package and will be linked to the pre-alert tracking.
POD, PROOF OF DELIVERY OR COMMERCIAL INVOICE: This is the receipt that THE CUSTOMER must sign once he/she receives the merchandise purchased from EXTERNAL SUPPLIERS and transported by YEO CARGO LLC. It serves as proof that THE CUSTOMER is receiving the purchased product. THE CUSTOMER is obliged to provide true data at the time of signing the POD, proof of delivery or commercial invoice, as a sign that he has satisfactorily received his merchandise. YEO CARGO LLC may request additional documents from THE CUSTOMER that prove his identity or that support the service provided at the time of delivery.
DELIVERY SERVICE: Home delivery service for products or goods purchased by our customers via online to EXTERNAL SUPPLIERS OR INDEPENDENT SELLERS.

CIF value: It is the value that SENIAT uses as a basis for calculating taxes, which is determined by the Cost of the merchandise or content of the packages, the insured value and the amount of Freight.
CURRENCY: "Expression of money in metallic currency, bank notes, bank checks and any other modality, other than the bolivar, understood as the legal currency in the Bolivarian Republic of Venezuela, as well as securities that are denominated in foreign currency or can be settled in foreign currency."
REFUND: procedure for restitution of the monetary value invested by the CLIENT, for the acquisition of the good, as long as the same has carried out the pre-alert procedure and said amount matches the purchase order and payment support; in this case YEO CARGO LLC will make said refund FOR THE PREALERT AMOUNT in credit in the client's locker to use in future shipments, whether air or sea.
AUDIT: Critical and systematic examination carried out by a group of people on a Suitcase containing packages, in order to verify the status, availability and conditions of said packages.
INSURANCE: OPTIONAL addition, but highly recommended in the provision of the YEO CARGO LLC service, which transfers the burden of the negative economic consequences of the claims incurred by the provision of the service, which cover and protect the CLIENT from the amount of the expenses caused by the acquisition, with the exceptions of the liability limit established in this contract, in a credit balance in the client's locker to be used in future shipments.
ABANDONMENT: Action and effect of abandoning, desisting or leaving packages owned by the CLIENT that, for voluntary reasons, of a personal, financial, legal or juridical and commercial nature, are waived in favor of YEO CARGO LLC. The rights over the ownership of the goods subject to abandonment.
STORAGE: Specific activity of storing and safeguarding packages that are not in the process of transport, packages owned by the CLIENTS, stored within the warehouses owned by YEO CARGO LLC, in its distribution centers, branches or correspondents.
CONSOLIDATION AND REPACKING: is the combination of several packages with different guide numbers and tracking in the smallest possible number of boxes, which are subsequently sent to the final recipient with the collection of a single freight. The main objective of this service is to reduce the weight / volume and increase the protection of your shipment.
ABANDONE CARGO: Cargo not claimed by THE CLIENT after 15 days of its receipt at the address indicated by THE COMPANY.

 

TERMS AND CONDITIONS OF CONTRACTING AND USE

CHAPTER I

SERVICE ADHESION CONTRACT

FIRST CLAUSE: The Terms and Conditions included in this adhesion contract are mandatory, irrevocable and precise for THE CLIENT; which may be subject to changes, updates or modifications without notice by YEO CARGO LLC in accordance with the clauses established in accordance with local laws and International Covenants.

For the corresponding legal purposes, the following address is established as the special address of YEO CARGO LLC: 1219 Hilton Rd Ste H Knoxville TN 37921. The WEBSITE is www.yeocargo.com, which is available to THE CLIENT.

CHAPTER II

TERMS AND CONDITIONS OF THE SCOPE OF THE SERVICE

CLAUSE TWO: YEO CARGO LLC. It will be responsible for transporting from its international facilities of origin to the registered Commercial Agencies or to the address selected by THE CLIENT at the time of registering or creating its locker, the cargo consisting of packages and/or courier services resulting from the purchases, acquisition or exchange of goods or products of the CLIENTS with the INDEPENDENT SELLERS OR EXTERNAL SUPPLIERS, leaving express record that YEO CARGO LLC is not a supplier of Goods or products of any kind, nor does it have any economic, patrimonial, or legal relationship with the INDEPENDENT SELLERS OR EXTERNAL SUPPLIERS of merchandise; consequently, it cannot and will not be responsible for manufacturing defects, quality, quantity, condition, packaging or other defects to which the guarantees granted by the INDEPENDENT SELLERS OR EXTERNAL SUPPLIERS to the CLIENTS must be applied.

THIRD CLAUSE: When THE CLIENT acquires a good or product from INDEPENDENT SELLERS OR EXTERNAL SUPPLIERS; the latter must guarantee THE CLIENT to deliver the purchased product(s) to the YEO CARGO LLC facilities. Releasing the company YEO CARGO LLC from all responsibility to guarantee the quality, characteristics, quality, packaging, condition and physical integrity of the goods or products purchased. Therefore, THE CLIENT acquires at his own risk, he sent the goods or products to YEO CARGO LLC, the goods or products of INDEPENDENT SELLERS OR EXTERNAL SUPPLIERS to YEO CARGO LLC, in which case the company will accept the transport from its international facilities to the Bolivarian Republic of Venezuela, of the goods and/or products sent by the INDEPENDENT SELLER OR EXTERNAL SUPPLIERS from their facilities, which in any case, must cover and assume exclusively the guarantees since the INDEPENDENT SELLER OR EXTERNAL SUPPLIERS are responsible for the products acquired by THE CLIENT.

CHAPTER III

OF THE MANDATORY REGISTRATION

FOURTH CLAUSE: REGISTRATION: understood as the voluntary action in which a natural person proceeds to enter the WEB PAGE WWW.YEOCARGO.COM with the intention of entering into this adhesion contract, accepting in each and every one of its parts, the provisions of the terms and conditions of the company; This contract, when accepted by THE CLIENT, will be understood as the agreement to regulate the bilateral legal link between THE CLIENT and YEO CARGO LLC, being this, law between the parties, not revocable, but by mutual agreement or by the causes of termination included in said contract and authorized by the Law, being executed in Good Faith and obligating not only to comply with what is expressed in this contract, but also to all the consequences that derive from it, according to equity, use and the corresponding Laws.

CLAUSE FIVE: THE CLIENT, when registering on the WEB PAGE: WWW.YEOCARGO.COM, must provide true and accurate, correct, current and complete information about his/her identification, and must keep said registration data updated at all times, in order to keep them true, correct, current and complete. In the event that THE CLIENT is a minor, he/she must obligatorily provide the data of his/her legal representative at the time of registration.

SIXTH CLAUSE: If THE CUSTOMER provides information that is false, inaccurate, outdated or incomplete, or if YEO CARGO LLC has reasonable grounds or indications to suspect that such information is false, inaccurate, outdated or incomplete, YEO CARGO LLC will close the account, as well as deny THE CUSTOMER its use for security reasons.

SEVENTH CLAUSE: When THE CUSTOMER completes the registration process, YEO CARGO LLC will assign a YEO LOCKER CODE OR NUMBER that will be for his/her personal use and NON-TRANSFERABLE, NOR MAY IT BE USED FOR MARKETING. THE CLIENT shall be responsible for keeping the membership number and password provided by YEO CARGO LLC safe and secret (absolute confidentiality), and shall also be solely and absolutely responsible for all activities that occur due to the use of his/her password, username and Code, and also for failure to comply with the terms and conditions established in this contract, releasing YEO CARGO LLC from all liability against third parties.

CLAUSE EIGHT: THE CLIENT agrees to immediately notify YEO CARGO LLC of any unauthorized use of his/her password or username, as well as any other security breach or indication of use of the account by a third party.

CLAUSE NINE: YEO CARGO LLC will guarantee THE CLIENT its privacy and confidentiality of the data and information involved in the transactions carried out, in such a way that the information exchanged is not accessible to unauthorized third parties unless a Judicial Authority or a competent auxiliary Investigation Body in the exercise of its functions, requests information that it considers necessary.

 

CHAPTER IV

OF THE GENERAL CONDITIONS OF THE SHIPPING SERVICE

CLAUSE TEN: YEO CARGO LLC will pay at the expense, account and risk of THE CLIENT all nationalization taxes caused by the products that are ACQUIRED by THE CLIENT abroad from INDEPENDENT SELLERS OR EXTERNAL SUPPLIERS, whose individual value does not exceed USD $2,000.00 and are not within the articles prohibited by the laws of the Bolivarian Republic of Venezuela for its importation and thus expressly accepts it, without the need for notification. These amounts will be paid by THE CLIENT and reflected in the invoice issued for this purpose.

ELEVENTH CLAUSE: THE CLIENT releases from the moment of contracting the YEO CARGO LLC merchandise transportation service all liability if any of the INDEPENDENT SELLERS OR EXTERNAL SUPPLIERS selected by THE CLIENT delivers mixed, incorrect, incomplete shipments (packages) or does not provide the correct address to Yeo Cargo warehouses in the United States, or does not consolidate the delivery of the packages previously notified to the latter, including also the essential indication of the YEO CARGO LLC Code or refrains from providing the tracking number.

TWELFTH CLAUSE: in case of If THE CUSTOMER receives a package by mistake and it does not belong to him/her, he/she agrees to notify YEO CARGO LLC, and immediately return any package that has not been requested by him/her, in the same conditions in which he/she received it and without opening the original box containing the product, immediately and in the event that formal notification is made by YEO CARGO LLC, of ​​the request for the package, he/she will have a maximum period of THREE (3) days for its delivery; otherwise YEO CARGO LLC will report it to the Competent Authorities. In the event that THE CUSTOMER decides to open the package without it being his/her property, he/she must pay the cost of the product in the currency in which it was purchased, the taxes and the shipping of the same, making it known that the refusal to return the package will not exempt YEO CARGO LLC from exercising the pertinent legal actions, as well as the granting of the pertinent identification data to THE affected CUSTOMER so that he/she may also exercise the pertinent legal actions, understanding that said action of misappropriation is foreseen and sanctioned as a crime.

THIRTEENTH CLAUSE: YEO CARGO LLC is not responsible for fragile merchandise that is not properly packaged for export, for physical and internal damage to the merchandise and/or boxes that are overweight than suggested or supported by the box. YEO CARGO LLC may notify, but is not limited to, THE CUSTOMER to initiate a claim to its INDEPENDENT SELLERS OR EXTERNAL SUPPLIERS. THE CUSTOMER may authorize YEO CARGO LLC to return the merchandise, without giving rise to any action against YEO CARGO LLC regarding claims regarding the state, content, quality, condition and description and final destination of the purchased goods, releasing YEO CARGO LLC from all liability for the content of the package. In the case of the return of merchandise, THE CUSTOMER may designate an authorized third party to collect the merchandise from the corresponding Warehouse and the same must provide an authorization and an identification document.

FOURTEENTH CLAUSE: Upon receiving the package, if it is damaged by transfer or transport from the origin, THE CUSTOMER may review its content in the presence of a representative of YEO CARGO LLC and, if satisfied, will sign the PROOF OF DELIVERY (POD) OR COMMERCIAL INVOICE as a sign of approval and conformity of what was received and YEO CARGO LLC, from that moment, completes its responsibility for the package, considering the service for which it was contracted by THE CUSTOMER as fulfilled in all its conditions, understanding that the contracting of the transport service was provided in the best standards of quality of the service requested by THE CUSTOMER.

FIFTEENTH CLAUSE: YEO CARGO LLC will not be responsible under any cause or circumstance for packages and/or parcels whose receipt receipt, both from THE CUSTOMER and from the SELLER OR EXTERNAL SUPPLIER, does not have the signature of one of the operators of YEO CARGO LLC or affiliates in their offices of origin.

SIXTEENTH CLAUSE: THE CLIENT is aware and aware that by regulations of the IATR (International Association of Transport Regulators), an international treaty of statutes for packages sent by air, land or sea transport, as well as the Customs laws of each country, the merchandise is subject to inspections by the Customs Authorities of the country of origin or the country of destination, these procedures being legal, common and specific to international cargo transport. Likewise, YEO CARGO LLC. may, in certain cases, open packages shipped from the United States to verify that their content is within the permitted import items, in which case, once the item has been inspected, the package(s) will be securely sealed. Any CLAIM regarding seals placed by EXTERNAL SUPPLIERS will be deemed NOT APPLICABLE if the seal or security method of YEO CARGO LLC was not violated, as well as CLAIMS for content other than that purchased by THE CLIENT. The company, by international standards, can only limit itself to the function of opening the packages to "APPROVE" that their content complies with international regulations. At no time will it check or verify the conditions, quality, quantity, state and characteristics of the content of the package or packages.

SEVENTEENTH CLAUSE: YEO CARGO LLC, under no circumstances will accept or agree to pay THE CLIENT compensation for late arrivals of mail or packages; in the understanding that the delivery time depends in each case on concepts of distance from the country of origin to the different ports or airports, climate changes, high seasons or fortuitous events identified as follows:

Delays of the Carrier hired by the EXTERNAL SUPPLIERS to transport the merchandise acquired by THE CLIENT, until the YEO CARGO LLC receiving offices

Incorrect identification of the package, as well as the data of the locker holder, when providing the data to the supplier or suppliers of the purchased good.

Input of incorrect data by THE CLIENT, when carrying out the mandatory PREALERT procedure or partially or totally omitting this procedure, or not declaring the real value, which for the purposes of this adhesion contract is MANDATORY.

Packages sent by the external supplier to the facilities of YEO CARGO LLC, outside the national territory, incorrectly identified or without a tracking number or receipt receipt. THE CLIENT is obliged to correctly identify the package and indicate the TRACKING NUMBER, giving YEO CARGO LLC the data for its correct location within its warehouses and identification of the purchaser, including the purchase order or invoice for it. THE CUSTOMER AND THE EXTERNAL SUPPLIER OR INDEPENDENT SELLER will exercise and assume full responsibility for the delay and loss of misidentified packages, as well as for damages caused by their negligence. If THE CUSTOMER OR THE EXTERNAL SUPPLIER OR INDEPENDENT SELLER provides YEO CARGO LLC with an incorrect tracking number, or if the package has several bar codes and the code is wrong when scanning, YEO CARGO LLC will process the package as usual and will not be responsible for any resulting difference or inaccuracy, understanding that the packages are previously identified by THE CUSTOMER when purchasing them and subsequently by the external supplier of the goods.

Own delays attributed to weather conditions or other eventualities related to fortuitous events or force majeure.

Delays due to operational provisions of Customs related to the inspection of packages, according to their random selection, or procedures specified in the corresponding Venezuelan Legal System and in the legal system of the country of origin.

Delays caused by not paying freight and fees for the transfer of packages after THE CUSTOMER has been notified and received the invoice for their shipment and/or the arrival of their package to the country, or any situation that does not allow confirmation of payment within the established deadlines.

Force majeure events, fortuitous events, legal provisions of the countries involved in the transfer to Venezuela, as well as any action by external suppliers or THE CLIENT (acts of the prince, which hinder the work of YEO CARGO LLC

Guarantees, defects in manufacturing material, functional or other to which the guarantees granted by the EXTERNAL SUPPLIERS to THE CLIENT must be applied.

Cases in which the package and/or courier arrive in poor packaging condition and THE CLIENT authorizes YEO CARGO LLC, with prior notice by any means, to transfer the merchandise in these conditions, at its expense, account and risk.

Cases in which the External Supplier delivers the package in perfect packaging condition, but without the content of the good purchased by THE CLIENT.

EIGHTEENTH CLAUSE: THE CLIENT is aware that in the event that the purchased merchandise is incorrectly identified and/or does not have the TRACKING NUMBER or the ignorance, not being attributable to YEO CARGO LLC of how to use the tools provided by YEO CARGO LLC on its WEBSITE, to track your purchase, or that it spends more than 7 continuous days in our warehouses and THE CLIENT does not pick up his package in the stipulated time after receiving the notification that his merchandise arrived in Venezuela and has been confirmed in our warehouses, the package containing the merchandise will be considered in a STATE OF ABANDONMENT due to poor identification or delay in its withdrawal. In these cases, THE CLIENT will release YEO CARGO LLC from all responsibility for losses of the merchandise or packages. In these cases, THE CLIENT will be exempt from payments for international freight, package handling, storage, customs taxes, administrative expenses and increase in fuel for international air freight, made by YEO CARGO LLC.

CLAUSE NINETEENTH: YEO CARGO LLC ON ITS WEBSITE: https://yeocargo.com establishes on its main portal that it is not obliged to instruct, notify, indicate or any action that it provides to THE CLIENT, of how the purchase process is, understanding that YEO CARGO LLC, has no link with EXTERNAL SUPPLIERS OR INDEPENDENT SELLERS, limiting itself solely and exclusively to the service of transfers or transportation of the packages for which it was contracted by THE CLIENT.

CLAUSE TWENTIETH: THE PRE-ALERT SERVICE must be carried out by THE CLIENT in an OBLIGATORY manner, within which information is provided about the content (description and value) of the goods, since both the legislation of the United States, as well as the regulations of The Bolivarian Republic of Venezuela establishes limitations regarding the shipment and transfer of goods, consequently, these regulations establish express prohibitions, which if infringed by THE CLIENT, these would be the total and absolute responsibility of the latter, for sending goods that are prohibited from transfer or transport, not exempting the company from exercising the corresponding legal actions against THE CLIENT. Likewise, THE CLIENT must declare in the pre-alert the real value of the purchased good, in order to be able to make the declarations both to the insurance of the packages and to the corresponding customs, payment of taxes, whose omission or false declaration will not be attributable to YEO CARGO LLC, being the sole and exclusive responsibility of THE CLIENT. In the event of any incident with your package, only the amount pre-alerted by THE CLIENT will be recognized.

TWENTY-FIRST CLAUSE: THE CLIENT agrees to know that all imports entering Venezuelan territory are subject to the payment of taxes, which will be determined based on the value of the merchandise, its insurance and freight (CIF), thus complying with the provisions of the Special Laws, Regulations and other Legal Orders that regulate customs and import activity.

TWENTY-SECOND CLAUSE: YEO CARGO LLC will have the power to modify its service rates when circumstances warrant and are appropriate; subsequently, once the change is approved, the CLIENTS will be notified by email, through the WEB PAGE, social networks and/or other online resources available to YEO CARGO LLC, directly, free of charge, publicly and with free access, within the periods previously established by the Legal Order regulations that regulate the matter.

TWENTY-THIRD CLAUSE: YEO CARGO LLC will have the power to modify the charge for increased fuel prices that airlines charge us for international air freight, without prior notice, in accordance with the provisions of IATA (International Air Transport Association).

TWENTY-FOURTH CLAUSE: YEO CARGO LLC will not accept claims for values ​​declared incorrectly, intentionally or unintentionally by THE CLIENT, and taxes on items, if these have not been previously PRE-ALERTED by THE CLIENT; in the event that THE CLIENT has been PRE-ALERTED, THE CLIENT will proceed to review or request the commercial invoice for the item or purchase order and proof of payment, in order to verify that it matches the declared value, verification that is within the procedures established in the Special Laws, Regulations and Legal System in force. In the event that the value declared in the PRE-ALERT is less than that of the commercial invoice, the declared value of the product made by THE CLIENT in the system will be taken for the purposes of the claim. In the event that THE CLIENT does not make the PRE-ALERT, the replacement value with a balance in his/her locker will be considered as the minimum pre-established in the system of $1.00 for each pound transported with a maximum of $100.00 per guide, at the time of receiving and processing the package at origin, because said package will be processed as low value and, therefore, it will be insured and declared to the respective Entities.

TWENTY-FIFTH CLAUSE: THE CLIENT must select whether he/she wishes to pick up his/her merchandise at the YEO CARGO LLC commercial Agency or if he/she prefers that it be taken to his/her home. Once selected by THE CLIENT, he/she will not be able to change it for this shipment; This is irreversibly applicable to each package, so that if THE CLIENT were to change the Agency, this will not apply to packages that are in transit, and the selection previously chosen by him will remain.

TWENTY-SIXTH CLAUSE: The import and transport of goods that are prohibited for sale at a national level or in the countries of origin that are harmful, damaging, risky or toxic to health, as well as polluting the environment, is strictly prohibited; and THE CLIENT will be responsible for any civil, criminal or administrative sanctions that may apply.

TWENTY-SEVENTH CLAUSE: The following will also be considered prohibited for import:

Alcoholic beverages

Perfumes

Cosmetics

Medicines

Drugs: with a prescription (récipe) or not subject to prescription or récipe

Chemical products

Seeds

Electronic cigarettes (Vapeadores)

Antminer (Bitcoin mining machines)

Securities, cash, traveler's checks, credit and/or debit cards and documents.

Used or refurbished electronic items, such as cell phones, computers, laptops, servers, among others.

Tobacco

Gold jewelry, high-value items: (art objects, precious stones)

Live or dead animals, untreated skins, natural plants.

Firearms or their components, knives, pocket knives, ammunition, air or paintball guns, or facsimiles.

Shotgun shells and bearings of any kind any material

Balaclavas and all types of helmets: kevlar, for motorcyclists, bicycles, mountaineering, among others.

Gas masks

Slingshots and/or slingshots of any type (Chinese of any material).

Suede gloves

Leads for fishing

Walking sticks

Safety glasses

Baseball / softball bats and balls

Oils for cars, motorcycles or any other vehicle

Batteries for cars, motorcycles or any other vehicle

Drones

Antacids / Neosporin

Counterfeit “piracy” material.

Pornographic material.

Compressed gases, flammable items, spray paint, tear gas, hair spray or deodorants under the same presentation.

Flammable, toxic, corrosive, oxidizing products, matches or phosphorus.

Instruments for doctors, glass.

As well as the shipment of more than three items of the same category in the same box, they are considered imported for commercial purposes.

SOLE PARAGRAPH: The prohibition of these articles, products and goods are policies established by the Venezuelan Legal System, within its regulations and special laws that regulate the matter, being these also prohibited for YEO CARGO LLC, for their transfer or import, not being responsible for the confiscation or seizure by the Competent Authorities.

TWENTY-EIGHTH CLAUSE YEO CARGO LLC, upon receiving a purchased good or package from THE EXTERNAL SUPPLIER OR INDEPENDENT SELLER, property of THE CLIENT, in cases exclusively where its content is suspected, authorized by THE CLIENT through this adhesion contract, will proceed to open the package in order to "verify" that the merchandise is not prohibited from import, obliging itself to inform the security bodies and control agencies in charge, in case of verifying that the product is illegal or prohibited from import, in which case if required YEO CARGO LLC, will provide the necessary information regarding THE CLIENT to the competent authorities, being consequently exonerated from liability, without exempting it from exercising the corresponding legal actions.

CHAPTER V

SPECIAL SERVICES

1. CONSOLIDATION

TWENTY-NINTH CLAUSE: In the event that THE CUSTOMER purchases several products from one or more INDEPENDENT SELLERS OR EXTERNAL SUPPLIERS and they are delivered to YEO CARGO LLC for transport, YEO CARGO LLC will consolidate several packages from the same CUSTOMER into a single shipment, if THE CUSTOMER so requests from his/her mailbox.

THIRTIETH CLAUSE: The procedure to request consolidation is as follows: THE CUSTOMER will enter his/her YEO mailbox, select the corresponding Tracking Numbers, enter the declared value of each Track and select the shipping method.

THIRTY-FIRST CLAUSE: Once THE CUSTOMER has selected the shipping method and declared the value of each package, he/she will receive an email with his/her invoice and the amount to be paid for the shipment of his/her goods; Likewise, you will be able to see details of your invoice and shipment from the MY INVOICES module in your mailbox account.

THIRTY-THIRD CLAUSE: All shipments must be prepaid for departure from any of our locations in the US to their destination. After 3 days from the issuance and sending of the invoice to THE CLIENT, it will have a surcharge of $1.00 for each day of delay; as well as charges for cargo processing in customs and storage at destination.

THIRTY-FOURTH CLAUSE: YEO CARGO LLC establishes that each tracking number must be reported individually.

THIRTY-FIFTH CLAUSE: From the arrival of the first tracking, a counter of maximum 7 continuous days will begin for the reception of the remaining orders in THE CLIENT's mailbox; if there are any. Once the 7-day storage period is completed and the remaining tracking has not arrived at THE CLIENT's mailbox, the invoice will be processed and the shipment will be managed, by the most economical means, of the packages received up to that moment.

2. OF THE HOME DELIVERY SERVICE

THIRTY-SIXTH CLAUSE: THE CLIENT must register as a User and create an account: The Client agrees that in order to use the Services of YEO CARGO LLC, he/she must register and provide the personal data required by our platform www.yeocargo.com, including the User name or email, as well as the password, or any other authentication factor that you use to access your account through our Platform, constituting an electronic signature. Therefore, all actions carried out by THE CLIENT with the Authentication Factors will be attributed directly and personally to the latter, unless proven otherwise.

The User assumes full responsibility (including civil and criminal) for the lack of veracity in the information entered in the Registry, which may be verified at any time by YEO CARGO LLC. In the event that the User provides incorrect, false or incomplete information, and refuses to correct or send documentation proving the correction, YEO CARGO LLC reserves the right not to complete the current Registration and even to cancel the existing Registration, preventing the Client from using the Services until, at the discretion of YEO CARGO LLC, the anomaly is corrected. The Client assumes the consequences of allowing third parties to access the Platform through your devices, your profile and/or your internet connection. All actions carried out by such means will be attributed to the Client.

THIRTY-SEVENTH CLAUSE: THE CUSTOMER who wishes to use this home delivery method must register in his/her mailbox, updating the shipping address where he/she wishes his/her merchandise to be sent. THE CUSTOMER or the AUTHORIZED party to receive the merchandise is obliged to check the contents of the package received in the presence of the delivery personnel, since claims regarding the physical condition due to breakages, dents, missing parts and other defects that could be attributed to the handling of the package by the company will not be accepted. YEO CARGO LLC is limited only to providing the package transportation service and in no case will it give guarantees for goods acquired by THE CUSTOMER from EXTERNAL SUPPLIERS, or for the contents of the package.

THIRTY-EIGHTH CLAUSE: THE CUSTOMER must register the address of the shipment, in which case depending on the distances the amount of the home delivery service will be established, which will depend on the area provided, in which case the company may refrain from providing said service, so it must be understood that certain conditions apply in special areas or areas not served by YEO CARGO LLC. In the event that the SHIPMENT must be delivered in an unserved area (due to logistical impossibilities or occupational health and safety risks), meaning an area that could pose a risk to the personnel making the deliveries, YEO CARGO LLC will contact THE CLIENT to inform that the package(s) must be picked up at the closest location to your address, which is outside of the unserved areas.

THIRTY-NINTH CLAUSE: The Delivery service will be performed on a single occasion. In the event that on that occasion the delivery cannot be successfully made, the shipment will be returned to one of our locations and THE CLIENT will be contacted to coordinate its pick-up. In the event that the home delivery service is requested again, the new shipping charges applied in these cases must be taken into account.

FORTIETH CLAUSE: The hours for the provision of the Delivery service are Monday through Friday, except holidays, from 9:00 am to 5:00 pm. The opening hours of the home delivery service may be subject to changes for different reasons, including: store closures, holidays and/or bank holidays, strikes, weather conditions (rain, fog, etc.), natural disasters (earthquakes, hurricanes, road conditions, restrictions and/or accessibility, among others), location of the home (access difficulties at certain times, increased danger, etc.); which will be reported to THE CUSTOMER at all times.

CLAUSE FORTY-SECOND: The company's liability, in relation to any Shipment transported by the home delivery service, is considered limited to the pre-alerted amount if and only if the customer pre-alerts and pre-pays the proforma containing insurance for this purpose. In the event that any claim for an incident is appropriate, THE CUSTOMER will be reimbursed and the corresponding amount will be credited to his/her mailbox as a credit balance for future shipments.

3. INSURANCE SERVICE

CLAUSE FORTY-THIRD: YEO CARGO LLC provides its customers with an INSURANCE service, this service being optional and highly recommended.

CLAUSE FORTY-FOURTH: YEO CARGO LLC will ONLY be responsible for covering and compensating losses due to TOTAL THEFT or LOSS of merchandise that has been insured before the date of shipment. YEO CARGO LLC will not, under any circumstances, reimburse the expenses generated in the payment of freight to the shipping company, airline and/or its transport collaborators, but rather the value of the insured package that has been lost during transit or stolen in its entirety.

FORTY-FIFTH CLAUSE: If THE CUSTOMER does not wish to insure his/her merchandise, he/she must fill out shipping instructions through his/her virtual mailbox, web form, via email or through any of YEO CARGO LLC's communication channels, indicating and accepting that in the event of loss due to TOTAL THEFT or MISPLACEMENT of his/her merchandise, YEO CARGO LLC is exempt from any liability of compensation or reimbursement.

FORTY-SIXTH CLAUSE: In the event of any eventuality due to TOTAL THEFT or LOSS of your merchandise and THE CUSTOMER has decided NOT TO INSURE the value of their goods during transit, YEO CARGO LLC will only cover $1.00 for each pound transported with a maximum of up to $100.00 which will be credited to the customer's locker for the payment of future shipments.

4. E-SHOPPER SERVICE

FORTY-SEVENTH CLAUSE: The E-shopper service has a single value of $15.00, regardless of the amount of the purchase.

FORTY-EIGHTH CLAUSE: In order to use the service, THE CUSTOMER must provide YEO CARGO LLC with the access data to the external supplier from which they wish to purchase.

FORTY-NINTH CLAUSE: THE CUSTOMER will also be responsible for selecting the products they want and adding them to the shopping cart within the chosen platform.

SOLE PARAGRAPH: YEO CARGO LLC will not be responsible for any order prepared incorrectly by the external supplier, whether due to quantities, missing parts, different sizes or colors, or any other irregularity.

FIFTIETH CLAUSE: YEO CARGO LLC is not responsible for delays in receiving orders caused by USPS, UPS, FedEx and/or any other transportation company, for fragile merchandise that is not properly packaged for export, for physical and internal damage to the merchandise and/or boxes that are overweight.

CHAPTER VI

PICKUP OF PACKAGES AT COMMERCIAL AGENCIES

FIFTY-FIRST CLAUSE: At the time of picking up the package at the location selected by THE CLIENT, he/she must present his/her Identity Card and the guide number or warehouse receipt, which proves that he/she is the owner of the Locker or beneficiary of the shipment and will be requested by the YEO CARGO LLC staff at the time of delivery of the package(s).

FIFTY-SECOND CLAUSE: In the event that another person appears on behalf of THE CLIENT to pick up the package, he/she must present an Authorization issued exclusively for this type of request. Said request must be sent by mail at least 3 days prior to the pick-up and explicitly indicate the guide(s) to be picked up. It is understood that the identity document is personal and its use is solely controlled by its holder, and that by authorizing a third party other than the holder to pick up their packages, the holder, called THE CLIENT, releases YEO CARGO LLC from all responsibility for packages picked up by third parties. Said authorization must include the following documents:

Printed and signed authorization

Copy of the identity card, license or passport of THE CLIENT and the authorized party.

Proforma(s) to be picked up as stipulated in the authorization.

FIFTY-THIRD CLAUSE: THE CLIENT or THE AUTHORIZED PARTY is obliged to check the content of the package received in the presence of the delivery personnel, since claims regarding the physical condition due to breakages, dents, missing parts and other defects that could be attributed to the handling of the package by the company will not be accepted. YEO CARGO LLC, would be limited only to the provision of the package transportation service and in no case will it give guarantees for goods acquired by THE CLIENT, from EXTERNAL SUPPLIERS, or for the contents of the package.

CLAUSE FIFTY-FOURTH: In the event of the death of "THE CLIENT", those called to succeed, whether it be the father, the mother and any ascendant or descendant whose filiation is legally proven by a Municipal Court and who owns an active asset, understood as the package that is in our warehouse in the name of the deceased client, must present:

Identity Card

Death Certificate.

Declaration of sole and universal heirs issued by a competent court, in accordance with the provisions of article 936 of the CPC and articles 822,823,824 of the Venezuelan Civil Code.

CHAPTER VII

RATES FOR THE SERVICE PROVIDED BY YEO CARGO LLC

FIFTY-FIFTH CLAUSE: Regarding the rates for international service or international freight, charged by YEO CARGO LLC, for its services to THE CLIENT, for the transportation of the merchandise acquired by the latter through EXTERNAL SUPPLIERS OR INDEPENDENT SELLERS, they are regulated depending on the classification of the merchandise, and may be charged depending on the nature of the product by the denomination of the currency of the country of origin or the country of destination.

FIFTY-SIXTH CLAUSE: LOW VALUE MERCHANDISE, These are all those articles whose commercial value reflected in the commercial invoice is between USD $0.01 and USD $100.00 and an international freight will be charged; taking into account a minimum shipping price, and a price per additional pound or cubic foot depending on the shipping method contracted. In addition, There will be charges for the following concepts: insurance, price of Air fuel for international freight, storage, Postal Postage, Customs and value added tax (VAT); all of which will be published on the WEBSITE, social networks and/or on the bulletin boards of the YEO CARGO LLC agencies in a public and conspicuous manner, complying with the corresponding legal system.

CLAUSE FIFTY-SEVENTH: HIGH VALUE MERCHANDISE, These are all those articles whose commercial value reflected in the commercial invoice is between USD $100.01 and USD $2,000.00. In the event that THE CUSTOMER receives a consolidation of several articles within the same box and the sum of all of them exceeds USD $100.01, it will be considered as high value merchandise.

And an international freight will be charged; Taking into account a minimum shipping price, and a price per additional pound or cubic foot according to the shipping method contracted. In addition, charges will be applied for the following concepts: insurance, price of air fuel for international freight, storage, Postal Postage (up to 2 Kg), Customs and value added tax (VAT); all of which will be published on the WEBSITE, social networks and/or on the bulletin boards of YEO CARGO LLC agencies, in a public and conspicuous manner, complying with the corresponding legal system.

CHAPTER VIII

OF THE GENERAL CONDITIONS OF COLLECTION FOR THE INTERNATIONAL SERVICE

CLAUSE FIFTY-EIGHTH: YEO CARGO LLC, for the purposes of air shipments, charges the highest value between the physical weight and the volumetric weight, expressed in pounds, taking as a reference the IATA (International Air Transport Association) formula to obtain the volumetric weight, that is, (measurements expressed in inches). (Length x Height x Width) ÷ 166 = volumetric pounds, the latter converted to the legal weight unit established by Venezuelan Legislation (kilograms).

The cost of the insurance is paid by THE CLIENT and will be reflected in their invoice, which covers the amount of the value pre-alerted by them in our system.

In accordance with the RESOLUTION REGULATING INTERNATIONAL COURIER SERVICES issued by the NATIONAL INTEGRATED TAX ADMINISTRATION SERVICE (SENIAT), if the merchandise does not exceed USD $100.00, according to current legislation, it will not pay customs taxes.

Once the guides are confirmed to have been received at the YEO CARGO LLC warehouses in the United States and are invoiced, THE CLIENT will be able to view the amounts to be paid for each of their guides through their mailbox account. YEO CARGO LLC may, for the benefit and request of THE CLIENT, reduce the weight / volume and increase the protection of their package, indicating on the guide the detail of the weight and volume of the repackaged package. In the event that the package corresponds to the size or weight of its content, YEO CARGO LLC will refrain from repackaging, corresponding to the measurements, the packaging sent by THE EXTERNAL SUPPLIER OR INDEPENDENT SELLER of the goods purchased by THE CLIENT outside the national territory.

THE SUPPLIER has, exclusively, the responsibility for the packaging used by it for the transit and transportation within the United States of America of the goods purchased by THE CLIENT, according to its criteria of security and protection, regarding which YEO CARGO LLC does not issue an opinion.

CLAUSE FIFTY-NINTH: YEO CARGO LLC will apply charges related to the storage of the merchandise once the established times for the withdrawal and delivery of this by THE CLIENT are exceeded, this period being a maximum of 15 continuous days from the reception of the first package.

CLAUSE SIXTY: YEO CARGO LLC reserves the right to modify and adjust its rates if necessary, which will be published on its WEB PAGE and in notices that will be placed on the bulletin boards of its YEO CARGO LLC agencies.

CHAPTER IX

THE LIMIT OF LIABILITY

CLAUSE SIXTY-FIRST: YEO CARGO LLC is not responsible if the package does not arrive at the destination address (OUR WAREHOUSES) if THE CUSTOMER provides incorrect information regarding their data, address, email or telephone numbers that do not allow the package to be fully identified or arrives with delays; it will also not be responsible for errors made by the companies or Carriers who must manage the transfer from the location of the SELLER OR SUPPLIER to our warehouses. It is not responsible for packages held in customs, whether at origin or destination.

SIXTY-SECOND CLAUSE: YEO CARGO LLC is not responsible for damages of any kind that may be due to the lack of accuracy, completeness or updating, as well as errors or omissions that may affect the information content and services offered on its WEBSITE or other content that may be accessed through it or, nor does it assume any duty or commitment to verify or monitor its contents and information.

SIXTY-THIRD CLAUSE: Likewise, YEO CARGO LLC does not guarantee the availability, continuity or infallibility of the operation of its WEBSITE, and consequently excludes, to the maximum extent permitted by current legislation, any liability for damages of any kind that may be due to the lack of availability or continuity of the operation of the Site and the services enabled therein, as well as errors in accessing the different WEBSITES or those from which, where appropriate, said services are provided. Nor will it be liable for the disclosure of confidential information of or about the CLIENTS as a result of cyber attacks or any other form of attack that violates and exposes to the public the identification of the CLIENTS, as well as their passwords and addresses.

CHAPTER X

DISCLAIMER OF LIABILITY

SIXTY-FOURTH CLAUSE: THE CLIENT agrees to defend, exonerate and release from all liability YEO CARGO LLC, its licensors, suppliers and any third party content provider to the information and services offered and their respective directors, officers, legal representatives, attorneys, employees and agents for any claim, loss, expense, damages and costs, including attorneys' fees, arising from the use of the information and services offered by YEO CARGO LLC, on its WEBSITE and resulting from the violation of these terms or any activity related to your account (including negligent or unlawful conduct) on your part or on the part of any CLIENT who accesses our Site through your account.

SIXTY-FIFTH CLAUSE: In the event of any of the following events: loss, misplacement, theft or robbery, due to the alleged unproven irresponsibility of YEO CARGO LLC, in the transportation of the product and once the fact generating the claim has been verified, this responsibility being accepted by YEO CARGO LLC, the company is obliged to pay the CLIENT the same value expressed in the commercial invoice issued by the EXTERNAL SUPPLIER OR INDEPENDENT SELLER, AS LONG AS THE CLIENT HAS PRE-ALERTED AND INSURED HIS MERCHANDISE and both amounts match. In the event that THE CLIENT has not complied with the obligation to PRE-ALERT AND INSURE HIS MERCHANDISE, YEO CARGO LLC. You will only be required to make a refund of the minimum compensation registered in the system at the time of processing the package at the receiving warehouse, which is $1.00 for each pound transported with a maximum of up to $100.00 for an uninsured guide. This payment will be made in legal currency in the Bolivarian Republic of Venezuela and at the official exchange rate in effect at the time of purchase of the product, isolating the date of the event when the merchandise is declared lost, misplaced, or stolen in its entirety and it has been purchased in a currency other than the official currency in the Bolivarian Republic of Venezuela. This Guarantee will be effective in the event that the merchandise has been lost, misplaced or stolen in its entirety, and only after receipt has been certified by YEO CARGO LLC

SIXTY-SIXTH CLAUSE: Once delivery has been made, THE CUSTOMER, in the presence of an employee of our company, must review the condition of the package, as provided in this contract, and may not later make a claim for missing items, losses or damages, since the same will not be admissible. YEO CARGO LLC will not be responsible for losses or damages of packages that were not reviewed by our employees at the time of delivery or collection.

SIXTY-SEVENTH CLAUSE: YEO CARGO LLC is not responsible for the content and packaging of the package; therefore, it does not cover deterioration or damage caused by poor packaging of the same, in which case the claim must be submitted to the EXTERNAL SUPPLIER. Likewise, YEO CARGO LLC, in this type of situation, does not and will not carry out packaging or repackaging of merchandise, nor the consolidation of the same.

SIXTY-EIGHTH CLAUSE: YEO CARGO LLC, will be exempt from legal liability for damages caused to the product in events of force majeure, fortuitous events, acts of God or legal cause:

Natural disasters.

Hurricanes.

Earthquakes.

Floods.

Cyclones, winds and tempests.

Lightning.

Explosion.

Fire, unless it has been caused by the act or lack of action of the carrier.

Natural events of catastrophic magnitude.

Air or shipping accidents.

The act of public enemies (pirates).

Detention or seizure by sovereign, authorities or people or judicial seizure.

Quarantine restriction.

The act or omission of the shipper.

Strike and interruption in work.

Riots or civil disturbances.

Salvage.

The nature and inherent vice of the merchandise.

Insufficient or defective packaging

of the cargo, carried out BY THE EXTERNAL SUPPLIER or by a person other than the carrier or any of its employees or agents.

Insufficient or imperfect markings.

Defects in the navigability of the vessel beyond due diligence and, in general, for any other cause beyond the control of the carrier or its employees.

Terrorism.

Electrical or magnetic damage.

Nuclear fission or fusion.

Ionizing radiation or radioactive contamination.

War, invasion, acts of foreign enemies, hostilities or warlike operations (declared or not), Guerrilla Warfare, civil war, military power or usurpation of power.

SIXTY-NINTH CLAUSE: If the transport of a shipment includes a final destination or stops in a country other than the country of departure, the Warsaw Convention or Treaty shall apply for all purposes.

CLAUSE SEVENTY: For the purposes of YEO CARGO LLC's liability, which has been previously proven by legal authority in international transport, the "Warsaw System" - made up of the Warsaw Convention of 1929 and the Hague Protocol of 1955 - and other complementary instruments such as the Montreal Protocol of 1975 and the Montreal Convention of 1999 - will apply.

CHAPTER XI

REFUNDS

CLAUSE SEVENTY-FIRST: At the time that THE CUSTOMER notifies the total loss or misplacement of a package of his property, he will have a period of THREE (3) continuous days to send the purchase order to YEO CARGO LLC. Once the purchase order has been received, YEO CARGO LLC will have a period of THIRTY (30) business days to perform the search in the system and corroborate whether THE CUSTOMER made the mandatory pre-alert; as well as to carry out the physical search for the package and the pertinent investigation before declaring a merchandise as lost. Once the investigation is completed and it shows that it was the responsibility of YEO CARGO LLC, THE COMPANY will declare the loss, and will have a period of THIRTY (30) business days plus fifteen (15) days of extension to make the refund, after receiving the claim with the purchase order, Locker number or shipping guide of THE CLIENT, the REFUND IN BALANCE IN FAVOR OF THE CLIENT will be made for future shipments corresponding to the value of the purchased good, provided that said package has been INSURED and DECLARED in the PRE-ALERT.

CLAUSE SEVENTY-SECOND: Refunds in credit balance made by YEO CARGO LLC, as REFUNDS, as long as THE CLIENT presents the Proforma, for loss, theft or total loss of the merchandise acquired from an EXTERNAL SUPPLIER and attributable to THE COMPANY in territory other than the Bolivarian Republic of Venezuela, will be exclusively in credit balance to the client's locker for the amount registered in the pre-alert, and THE CLIENT may use it for the payment of future shipments with YEO CARGO LLC

CHAPTER XII

STORAGE AND ABANDONMENT

CLAUSE SEVENTY-THIRD: Regarding the Storage of the Merchandise, THE CLIENT must individually report the tracking number of each order that he has made to EXTERNAL SUPPLIERS OR INDEPENDENT SELLERS. Once the same arrives at his locker, THE CUSTOMER will have up to 7 continuous days of storage to select the shipping method and declare the value of his order. After this period of time, the package(s) that are in his locker, until then, will be billed by the most economical shipping method and sent to their destination.

SEVENTY-FOURTH CLAUSE: Regarding Abandonment, after the storage time of SEVEN DAYS (7), plus 7 additional days and THE CUSTOMER has not had the intention of paying the shipping invoice, the merchandise will enter into a state of abandonment and therefore YEO CARGO LLC will declare the merchandise as lost and may use it for the corresponding purposes in order to pay the expenses generated by freight, taxes and other charges generated. THE CLIENT, in this way, assumes the intention to abandon his/her cargo and YEO CARGO LLC exempts him/her from any responsibility for expenses generated in the processing of the merchandise.

CAUSES FOR RESCISSION

SEVENTY-FIFTH CLAUSE: YEO CARGO LLC may terminate this CONTRACT in the following cases:

With the death of THE CLIENT;

When THE CLIENT provides false, inaccurate, or outdated information;

The humiliating and degrading treatment of THE CLIENT towards management, administrative, CALL CENTER and agency personnel, by means that can be proven, reserving YEO CARGO LLC, the right to take legal action as a consequence of said actions;

The commercialization of the Locker, which is non-transferable.

The recurrence by THE CLIENT, by allowing his/her parcel to fall into the process known as abandonment;

In the event that THE CLIENT, in the use of his locker, has committed a criminal act fully proven by the authorities

Duplication or multiplicity of lockers by THE CLIENT;

When the Company deems it appropriate, based on the violation of current legal regulations, standards of good custom and respect within civil and commercial contracts established by the Laws; and

Recurrence in the shipment of products classified as prohibited, restricted and/or that are harmful, damaging, risky or toxic to health, as well as polluting the environment.

Recurrence in the accumulation of packages in our warehouse.

CHAPTER XIII

ACCEPTANCE

SEVENTY-SIXTH CLAUSE: at the time of completing the registration, THE CLIENT accepts all the terms and conditions established in the previously mentioned clauses.

SEVENTY-SEVENTH CLAUSE: This agreement is law between the parties and will govern the relationship between YEO CARGO LLC and THE CLIENT.

Last Update: Jul/2024