Refund policy

For shipments from virtual lockers, YEO CARGO LLC will ONLY refund packages that have been PREALERT, DECLARED their commercial value and INSURED before the shipping date. Understanding this, to request a refund, THE CUSTOMER must notify YEO CARGO LLC of the loss or misplacement of a package.

THE CUSTOMER will have a period of THREE (3) continuous days to send the purchase order to YEO CARGO LLC. Once the purchase order has been received, YEO CARGO LLC will have a period of THIRTY (30) business days to perform a search in the system and corroborate whether THE CUSTOMER performed the mandatory prealert, the declaration of value and the contracting of insurance for his shipment; as well as the physical search of the package and the pertinent investigation before declaring merchandise as lost.

For shipments without the use of virtual lockers and/or from our locations, YEO CARGO LLC will ONLY refund packages that have been DECLARED THEIR VALUE and INSURED before the date of shipment.

Once the investigation is completed and it shows that it was YEO CARGO LLC's responsibility, THE COMPANY will declare the loss, and will have a period of THIRTY (30) business days plus fifteen (15) days of extension to make the refund, after receiving the claim with the purchase order, Locker number, shipping guide number of THE CLIENT, the REFUND will be made in BALANCE IN FAVOR OF THE CLIENT for future shipments corresponding to the value of the purchased good, provided that said package has been PREALERT, DECLARED AND INSURED.

Refunds in credit balance made by YEO CARGO LLC, as REFUNDS, provided that THE CLIENT presents an explanatory letter and/or Proforma, for loss, damage, loss, theft or robbery of the contents of the packages purchased by the CLIENTS from an EXTERNAL SUPPLIER and attributable to THE COMPANY in territory other than the Bolivarian Republic of Venezuela, will be exclusively in credit balance to the client's locker for the insured amount, and THE CLIENT may use it for the payment of future shipments with YEO CARGO LLC. If THE CLIENT has sent without using a virtual locker, the refund in credit balance will be granted to THE CLIENT to pay for future shipments.

Products

Yeo Cargo LLC offers refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any type or item.

Eligibility for Refunds and Exchanges

Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular-priced items may be refunded; sale or discounted items cannot be refunded.
A 15% restocking fee, return labels, and/or return order fee to our facility will apply.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at hola@yeocargo.com and send your item to 1219 Hilton Rd Ste H. Knoxville TN 37921

Exempt Goods

The following goods are exempt from refunds:

Gift cards.

Estimated time to receive your Refund

Refunds can take 3-5 business days.
First, check your bank account, transactions, or credit card statement you used. If you still haven't received your refund after this time, it can sometimes take some extra time depending on the bank you use for your refund to finally appear officially.

If you've done all of this and you still haven't received your refund, please contact us at hola@yeocargo.com or by phone at +1 (305) 846 8060.